Service desk, endpoints and MRR, in one view
Managed service providers watch tickets, SLAs, endpoints and contract profitability across many clients. Prospura brings service and finance together, so you can see which clients are healthy, which contracts make money and where SLAs are at risk.
Ready for MSP & IT Services on day one. Yours to change.
Prospura includes a ready-made MSP & IT Services setup, so your workspace speaks your language from the start. You can rename anything below, choose which modules and insights your dashboard shows, or build a new setup based on this one for the way your business really works.
The areas that drive profit for managed service providers
Your dashboard is organized around these areas, working from the systems you already use.
- Ticket Intelligence
- Client Intelligence
- SLA Intelligence
- Security Intelligence
- Automation Intelligence
- Workforce Intelligence
- Endpoint Intelligence
Insights your team gets
Your analysts raise these kinds of insights, each with the reasoning behind it, so you decide what to act on.
- MRR Growth Opportunity
- Contract Renewal Risk
- SLA Breach Risk
- Ticket Escalation Alert
- Endpoint Health Alert
- Patch Compliance Status
Eight analysts, set up for MSP & IT Services
Each analyst focuses on one part of the business and works from your own data. Meet the full Pit Crew.
Service Desk AI
Ticket Flow & SLA Intelligence
Coverage & Scheduling AI
On-call rota, change windows and capacity
Workforce AI
Engineer Utilization & Coverage
Revenue Intelligence AI
MRR & Contract Profitability
Endpoint Intelligence AI
Endpoint health, patch status and lifecycle
Agreement & Proposal AI
Agreement scope, pricing and true-ups
Client Comms AI
Client messages, escalations and updates
Client Retention AI
Client health, churn risk and renewals
No rip-and-replace
Prospura connects read-only to the field service, accounting, CRM and other systems you already use, and you can disconnect at any time. Your team keeps working the way it does today. See how it works.
See Prospura set up for MSP & IT Services.
Book a demo and we will walk through the MSP & IT Services setup, show how it fits the tools you already use, and talk through what you want it to watch.